Welcome to Elvaara. By accessing our website, purchasing our products, or engaging with our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. General

Elvaara is a brand engaged in the manufacturing and sale of perfumes and fragrance-related products in India. These Terms govern your use of our website and purchase of our products.

By using our services, you confirm that you are at least 18 years old or accessing under the supervision of a legal guardian.

2. Products & Usage

• All our fragrances are intended for external use only.
• Avoid direct contact with eyes, broken skin, or sensitive areas.
• We recommend performing a patch test before full use.
• Individual reactions may vary depending on skin type and sensitivity.

Elvaara is not liable for misuse or allergic reactions caused by failure to follow instructions.

3. Pricing & Payments

• All prices are listed in Indian Rupees (INR) and are inclusive/exclusive of GST as specified.
• Prices may change without prior notice.
• We accept payments via secure online payment gateways, UPI, debit/credit cards, and other available methods.

4. Orders & Acceptance

• Once an order is placed, you will receive an order confirmation.
• Elvaara reserves the right to cancel or refuse any order due to stock unavailability, pricing errors, or suspected fraudulent activity.
• In case of cancellation, the amount will be refunded as per our refund policy.

5. Shipping & Delivery

• We deliver across India through trusted logistics partners.
• Delivery timelines are estimates and may vary due to unforeseen circumstances.
• Elvaara is not responsible for delays caused by courier services or natural disruptions.

6. Returns & Refunds

• Returns are accepted only for:
  • Damaged products
  • Incorrect items delivered
• Customers must notify us within 48 hours of delivery with proof (images/videos).
• Products must be unused and in original packaging.

Refunds, if applicable, will be processed within 7–10 business days.

7. Intellectual Property

All content including logos, product names, designs, text, and images are the intellectual property of Elvaara. Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Limitation of Liability

Elvaara shall not be held liable for:

• Any indirect or incidental damages
• Allergic reactions due to individual sensitivities
• Loss arising from misuse of products

Our liability is limited to the value of the purchased product.

9. Privacy

We respect your privacy. Personal information collected is used solely for order processing, customer service, and marketing (if consented). We do not sell or share your data with unauthorized third parties.

10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall fall under the jurisdiction of courts in Kolkata, West Bengal.

11. Changes to Terms

Elvaara reserves the right to update or modify these Terms at any time without prior notice. Continued use of our services constitutes acceptance of the revised Terms.

12. Contact Us

For any queries or concerns, please contact us at:

Email: support@elvaara.com

Phone: +91 90882 33201